2.2.1 Creating a safe learning environment

Safe learning environment

  • The Foundation of Success: Emphasize that building a safe, supportive learning environment is the fundamental prerequisite for effective video review. Acknowledge that this takes ongoing effort.

  • Inclusivity: Encourage the participation of all providers involved in hands-on care. Diverse perspectives enrich the learning experience.

  • Reinforce Rules & Goals: Before each session, reiterate:

    • Purpose of Video Review: Collaborative learning, not judgment.

    • Perfection vs. Growth: The focus is on understanding team dynamics in context, not achieving flawlessness.

    • Feedback Rules: Remind everyone to be specific, focus on observable behaviors, and avoid personalization or judgment.

It can be helpful to use feedback rules:

Be specific and to the point

Focus on behavior, do not make it personal

Describe the situation without judgement

  • Generalised feedback not related to specific facts

  • Lack of advice on how to improve behaviour

  • A lack of respect for the source of feedback

  • Fear of upsetting colleagues

  • Fear of damaging professional relationships

  • Defensive behaviour/resistance when receiving feedback

  • Physical barriers: noise, or improper time, place or space

  • Personal agendas

  • Lack of confidence

Last updated